Systems Training Officer

Role Responsibility

The Children, Young People and Education (CYPE) Management Information team requires a Systems Training Officer to create and deliver a range of courses aimed at users of the directorate’s specialist business IT systems Synergy and Core+.

Can you deliver training in a variety of ways, including face to face classroom sessions and remote learning via MS Teams? Developing and creating e-learning courses is required, and writing training plans, user guides and FAQ’s will be an essential part of the role. Experience in using Captivate and Camtasia to create courses is desirable.

The successful candidate will need to build and maintain a thorough understanding of operational business processes, and keep up-to-date with legislation, practice changes and local initiatives to ensure that system training and support remains relevant and up to date. The post holder will be required to participate in User Acceptance Training in Synergy and Core+ and help test system enhancements and systems change requests.

Attention to detail, excellent communication skills, a focus on improving data quality, and the ability to support the implementation of new systems are all key skills that will underpin your work.

The ability to travel across a wide geographical area in a timely and flexible manner at various times of the day is essential. You will travel around the county to train and support staff in a range of office locations.

Sessions House, Maidstone is the primary location, however currently working at home with potentially some office working in Maidstone.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

If this sounds like you, please read the job description and person specification for further details about the role.

Interviews will take place on the 23^rd June 2021 and participants will be asked to create a presentation to present on the day.

Contact Details

For an informal discussion about the role, please send an email to   MITraining&Support@kent,gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.