West Kent Community Engagement Officer

Role Responsibility

An exciting opportunity has opened up to work within the Road Safety and Active Travel (RSAT) Group. We are looking to appoint an organised and proactive community Engagement Officer (CEO) to work within the West Kent Highway Improvement team. You will be representing KCC in the community and will be expected to deliver excellent customer service to the residents of Kent. Leading on correspondence with elected Kent County Council Members and local councillors you will need to be an excellent communicator and record keeper. The role forms part of a cross-cutting team to investigate, design and deliver highway improvement schemes particularly combined member grant schemes, parish and community led schemes and small works orders with our term contractor.

Key aspects of the role will be to support engineers and project managers in the team by triaging enquiries, managing communications with local councillors and keeping records up to date of any discussions with elected officials. The post holder will be required to help respond to customer enquiries and support other members of the team with delivery of crash remedial and local transport plan (LTP) schemes in Kent. 

There is a requirement to present traffic schemes and casualty reduction in a positive light to the public and of course our internal customers and members. The role requires strong communication skills, a high level of professionalism and the ability to work closely with other team members to ensure customer response deadlines are met. 

The role will be a full-time position on a 37 hours per week contract (Mon-Fri). Candidates would be able to utilise hybrid working with a mixture of working from home and the office. The office base would be either the Ashford or Aylesford KCC Depot which can be agreed with the successful candidate(s).

This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

Ryan Shiel, West Kent Programme Manager - 03000 413799 ryan.shiel@kent.gov.uk 

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.