Customer Care and Complaints Advisor

Role Responsibility

Based at Invicta House in Maidstone (currently home working).

We are seeking a full time Customer Care and Complaints Advisor to join the small team working across the County managing complaints and enquiries for Adult Social Care. This is an exciting opportunity for someone to be part of a busy team full of variety and challenges.

The role includes managing a caseload of complaints and enquiries to ensure they are dealt with appropriately and consistently within the statutory time scales. Excellent inter-personal and communication skills are required to liaise with managers and complainants to ensure responses meet the required standards and the procedure is appropriately followed.

You will also require good grammar and literacy skills and a sound knowledge of adult social care services. This is an opportunity to ensure feedback from the public helps to shape how we deliver services.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information please contact Debra Davidson, Customer Care and Complaints Manager, on 03000 415627 or by e-mail Debra.Davidson@kent.gov.uk

About the Company

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.