Stakeholder Supervisor - Highways and Transportation

Role Responsibility

The Highways and Transportation (H&T) division is right at the heart of Kent County Council’s business; one of the largest Local Authorities in England. Most journeys made in this country are short and local. They are the journeys that we all make, if not every day, many times a month. Our work makes a huge difference to the daily lives of millions, across Kent, whether they are by bus, tram, walking or cycling. ​Our work is front and centre of all of the Council’s strategic priority outcomes. H&T’s work improves transport for its users (ensuring accessible public transport or supporting the sector to recover from the Covid-19 pandemic); helps decarbonise transport (through encouraging more public and active transport journeys or stimulating demand for zero emission buses) and grows and levels up the economy (such as via the Levelling Up Fund).

We are seeking a high performing individual to take on the role of Stakeholder Supervisor for the division. We are looking for someone, who is able to work in a fast-paced environment and can confidently communicate at all levels with internal and external stakeholders, both verbally and in writing. The postholder must be exceptionally organised, able to demonstrate good judgement and time management to prioritise urgent requests and monitor progress on key tasks. A flexible approach to work is required to accommodate an often-demanding environment with the ability to work quickly while remaining calm under pressure.

Managing a team of five officers, the Stakeholder Supervisor will be the key conduit between the Heads of departments and their services to provide professional and timely responses to the citizens of Kent, the Council members, and internal stakeholders.  
The Stakeholder Supervisor will also collate, analyse and report performance in order to improve business delivery and will strive for continuous improvement in managing an efficient and integral service identify trends and drive service improvements.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information regarding this role, please contact Simon Maloney, Customer Insight Team Leader at Simon.Maloney@kent.gov.uk or by calling 03000 410 262

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.