Service Improvement Officer

Role Responsibility

An Exciting Opportunity to work in Kent’s Children, Young People & Education (CYPE) Transformation and Innovation Unit

We are passionate about improving the lives of children, young people and their families and we are searching for the right people to help us achieve this.

As a Service Improvement Officer, you'll be experienced in using a variety of techniques to identify opportunities to improve the way we deliver across a range of children’s and young people’s services. You'll be able to use research,  interpret data and apply improvement methodologies and mindsets to complex problems across services.

You’ll need to create and work within multidisciplinary teams to make sure your work is focusing on the right things and maximising our services impact to improve the outcomes and experiences for children, young people and families – creating lasting change, both through our work and the way that we do it. You’ll build relationships with the people we work with and help instil the values of the Council.

Your responsibilities will include;

• Developing detailed improvement frameworks
• Developing comprehensive understanding of the end to end system across a range of services
• Project management – ensuring all projects are delivered within timescales
• Conducting system wide improvement reviews and developing effective cases for change
• Stakeholder management at all levels
• Planning, delivering and facilitating workshops, bringing together the right people and tools

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

We’re excited to receive your application!

Contact Details

For further information on this role please contact Rob Comber at rob.comber@kent.gov.uk

About the Company

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.