Complaints and Customer Care Adviser

Role Responsibility

An exciting opportunity has arisen for a full time Complaints and Customer Care Advisers to work as part of the Children’s Complaints and Customer Care Team.  We would welcome applicants who are self-motivated, and able to work under pressure whilst providing a quality service.  

This is a hybrid working post, with a team office base at Kroner House, Ashford, Kent.

You will join an experienced Complaints and Customer Care Team and be responsible for receiving feedback and facilitating responses for customers of the Children, Young People and Education directorate.  The role will enable you to work closely and collaboratively with stakeholders in providing quality responses within statutory timescales, as well as fulfilling requests for information from the Local Government and Social Care Ombudsman.   

You will further develop your skills, expertise and knowledge of a wide range of services, including children’s social care services and Special Educational Needs (SEN), and promote good practice in relation to customer service across the Directorate.

The closing date for applications is 5pm Friday 2 May 2025.   

Please note that we may close the post if we receive a high volume of suitable applications. 

Please ensure your application states clearly your reason for application and that all sections are completed; we will not consider applications that are not properly completed or that just attach a CV.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

To have an informal discussion in confidence about the role please contact Claire Thomson, Children’s Complaints and Customer Care Manager on 03000 423376 or by email claire.thomson@kent.gov.uk . 

About the Company

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KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.