Business Support Assistant

Role Responsibility

Are you passionate about making a difference in the lives of children, young people, and families? Join our dedicated team at Kent County Council’s Family Hubs as a Business Support Assistant and help us deliver vital services to the community.

About Family Hubs

Family Hubs are central to Kent County Council’s support for children and young people aged 0–19 (or up to 25 with SEND), providing a welcoming space where families can access advice, guidance, and a wide range of early help services. These include midwifery, health visiting, parenting support, and engaging activities for children and young people. With 56 Family Hubs across Kent, we work collaboratively with partners to support our local communities.

About the Role

We are seeking a proactive and friendly Business Support Assistant to join our Thanet Family Hubs Service on a fixed-term basis. This 7-month contract runs until 31 March 2026, with a working schedule of 22 hours per week: Wednesday and Thursday from 08:30 to 16:30, and Friday from 08:30 to 16:00.

Your contractual base will be Cliftonville Family Hub in Margate (26 St. Pauls Road, CT9 2DB), but you’ll also support other hubs across Margate, Ramsgate, and Birchington as needed. This role is ideal for someone who enjoys variety and is committed to providing a warm welcome and professional support to families and colleagues alike.

Key Responsibilities

• Greet and signpost families visiting the hubs
• Provide administrative support to Family Hub Workers
• Act as the first point of contact for staff, visitors, and partners
• Support the opening and closing of hubs
• Monitor Health & Safety processes and report building faults
• Handle sensitive information and maintain accurate records
• Arrange meetings and manage communications

About You

• We’re looking for someone with a calm and organised approach who thrives in a busy environment and wants to make a positive impact. You should have:
• A confident telephone manner and excellent interpersonal skills
• Flexibility to work across a wide geographical area
• Proficiency in Microsoft Office and other IT applications
• Experience in customer service and administrative tasks

How to Apply

In the ‘Reason for Application’ section of your application, please demonstrate how you meet the criteria outlined in the person specification attached to the Job Description.

What We Offer

• 28 days pro rata annual leave plus bank holidays
• Generous contributory pension
• Training and ongoing development opportunities
• Employee support and staff groups
• A rewarding and meaningful role within a supportive team

Additional Information

Please note that this role requires in-person working and cannot be performed remotely.

Travel across a large geographical area is required, which may not always be supported by public transport. 

This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.

Interviews will include a 1-hour interview and a short administrative task, which will be emailed following the interview. 

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Please note: This role was recently advertised. If you have applied and been interviewed for this position within the last six months, we kindly ask that you do not reapply. All applications will be reviewed in line with our recruitment policy and equality standards.

Contact Details

If you would like more details about the role, location, or responsibilities, please contact:

Natalie Horwood – Business Support Lead – Thanet Family Hubs

Email: Natalie.Horwood@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.