Arranging Support Administration Officer

Role Responsibility

Are you confident, organised, personable, and passionate about helping others?

We are seeking an Administration Officer to join our Arranging Support Hospital Discharge Team, working to arrange essential services supporting people to return home safely from hospital. This is an exciting and pivotal role supporting people at every stage of their care journey.

About the Team:

The Hospital Team is responsible for coordinating and managing services for people leaving hospital – whether they require residential or nursing placements, or support at home through community services. We work closely with Locality Teams, Health professionals, providers, and families to ensure timely and effective transitions from hospital back into the community.

Key Responsibilities:

Be the first point of contact for the team: manage the team mailbox, handle queries and minor complaints, and direct calls to the appropriate staff.

Triage and allocate referrals, maintaining accurate trackers and up-to-date information on our systems.

Support the Hospital Team by assisting with the coordination of placements and care packages for people leaving hospital, covering both residential/nursing placements and community services.

Communicate effectively with individuals, families, service providers, and health and care professionals to ensure smooth transitions and ongoing support.

Maintain information and records in line with council policies, data protection, and record retention requirements.

Provide day-to-day administration and clerical support to the team, such as monitoring emails, ordering office supplies, and managing appointments and meetings (including minute-taking when required).

Process, maintain, and monitor financial records, including expense and income tracking, and resolving invoice queries.

About You:

Previous experience in an administrative or customer service role is essential.

Excellent organisational, communication, and interpersonal skills.

Ability to manage a varied workload with strong attention to detail.

Proficient in Microsoft Office, with the ability to learn new computer systems.

A team player, able to work flexibly, confidentially, and professionally. Compassionate and committed to supporting vulnerable people. 

In Return, We Offer:

• A supportive and friendly working environment. 
• Ongoing training and professional development.
• Access to employee benefits and wellbeing resources.

This is a 2 year fixed term contract.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information on this role, please contact Jackie McArthur - Arranging Support Hospital Discharge Team Manager 

03000 415407 / 07850 715717

jackie.mcarthur@kent.gov.uk 

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.