Administration Officer

Role Responsibility

This is an excellent opportunity for someone who can efficiently handle pressure and manage multiple conflicting priorities within a small and friendly team- Careline (Kent Enablement at Home, out-of-hours service).

This dynamic administration role supports the Kent Enablement at Home service outside of regular office hours. The position involves frequently using computer systems, recording and sharing important information with the team, maintaining accurate records, and prioritising collaboration with immediate and wider teams. Additionally, you will communicate daily with service users and their families through phone or email.

The role requires excellent communication skills and phone etiquette. Maintaining confidentiality and handling complex matters with tact and diplomacy is crucial when dealing with individuals requiring support and the support staff working in the community.

Careline Team operates year-round, from 06:30-09:00 and 17:00-22:00 Mon-Fri, and 07:00-22:00 on Sat, Sun, and Bank Holidays. The employee will have the option to work remotely but must be able to travel to Kroner House, Ashford, for induction, training and, in case of network failure, potentially on short notice.

We are seeking an Administrative Officer to work 11.00 hours per week over a 4-week rota as follows:

Week 1: Tuesday 18.00-21.00, Saturday 18.00-21.00, Sunday 18.00-21.00

Week 2 : Tuesday 18.00-21.00, Friday 17.00-21.00, Saturday 17.00-21.00, Sunday 17.00-21.00

Week 3: Tuesday 18.00-21.00

Week 4: Tuesday 18.00-21.00, Friday 17.00-21.00,Saturday 17.00-21.00, Sunday 17.00-21.00 

There will be the opportunity to work extra hours to assist in keeping the service up and running.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification

Contact Details

Alison Jeffery  alison.jeffery@kent.gov.uk   03000419249

Patricia Eker  patricia.eker@kent.gov.uk   03000419262

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

KCC is transitioning to a new pay structure from 1st April 2025.  More details can be found here - Pay - Jobs & Careers - Kent County Council 

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.