Adoption Initial Enquiries Advisor

This is an exciting opportunity to become part of Adoption Partnership South East regional adoption agency and help to make a positive difference for children and families across the south east.

As an Initial Enquiries Advisor, you would provide an efficient, welcoming, friendly, and effective service to customers via the range of communications medium available including telephone and email.

You will liaise with potential adopters and will form a valuable and supportive relationship from the client's initial enquiry to the completion of the assessment and receipt of final panel approval. You will provide the entry point to the Adoption Service answering enquiries that include adopting a child from care, stepparent adoptions and adopters who need access to support services.

This is a part-time role, working on Thursday and Friday.

Your Key Responsibilities for this role would include:

- Being part of the front door team delivering a high-quality customer-focused service to prospective and current adopters.

- Giving information and advice by telephone, email or letter, and to record and respond to all initial enquiries received via these methods.

- You will work as part of a small and close-knit team progressing and completing enquiries and be required to update various systems.

To be successful as an Initial Enquires Advisor you will need to have:

- A passion for delivering great service and putting the consumer at the heart of the clients service.

- You’ll have a natural ability to explain information clearly and simply using your excellent communication and listening skills.

- You will be a person who can empathise with a customer, understand what they want and work out what to do next and deliver the service they deserve.

- You will have previous experience within a customer service environment and you must love what you do.

- Good computer skills and attention to detail are essential in our fast-paced environment.

- A committed team player, who can work well under pressure, as part of a supportive and friendly team. 

About Us:

Adoption Partnership South East is the regional adoption agency delivering adoption services for the London Borough of Bexley, Kent County Council, and Medway Council. Bringing together our expertise, we are committed to achieving the best for all our children across the region. Our agency launched in November 2020.

We are committed to ensuring that children are able to remain in the care of their parents and birth families wherever possible. However, where it is not possible to achieve stability for the child within the birth family, we work to achieve alternative permanent arrangements for the child within a family setting and these include adoption.

The adoption service abides by equal opportunities legislation and the policies of each Partner. The service works positively and respectfully with all service users and partner agencies regardless of race, colour, religion, language, culture, disability, gender, sexual orientation, or age. Every attempt with be made to secure an adoptive family which meets a child’s emotional and developmental needs considering their ethnicity, religion, language, culture, gender, and disability considering the need to avoid undue delay.

Requirements:

This post is subject to a Standard Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

For further information or to have an informal conversation regarding the role, please contact Oliver Martin (Adoption Advisory Officer) via adoptionadvisoryofficer@Kent.gov.uk or 03000 420508.