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Administration Assistant - Operational Support Services

Please Note: The application deadline for this job has now passed.

Role Responsibility

A vacancy has arisen within the OSS - Operational Support Services and we are seeking a part time Administration Assistant to join our busy team, working 18.5 hours per week.

The RMA Team (Resource Management Accountability Team) authorises high-cost care packages for clients under Promoting Independence, Supporting Independence and Social Work Team packages.

We are also a county service who protect client finances and deal with financial cases, Client Financial Affairs applications, Court of Protection/solicitor applications for finance, elements of Protection of Property and Debt Management etc.

We are looking for someone who can think on their feet and find solutions to problems that may arise. You will need good IT skills and a great attention to detail along with the ability to meet tight deadlines.  You will be working with a variety of databases and computer systems which full training will be given.  You will also need knowledge of confidentiality and data protection procedures.

Your role will include, but not limited to: -

  • Dealing with enquiries from the public, both over the telephone and via email
  • Monitor mailbox enquiries and referrals
  • Monitor internal system referrals
  • Protection of Property Activity
  • Collating and preparing of papers required for court applications
  • Scanning post and uploading to our internal system
  • Dealing with a person who has a debt with Kent County Council or a complex financial query

Your role will include supporting Case Officers to achieve the aims and objectives of the service.  You will work with other administration officers in the service and will be provided with advice and support to ensure you are able to deal with your duties effectively.

A big part of the role is dealing with queries from internal and external parties including the public. Ideally your skillset will include problem solving, being able to communicate effectively and confidently both verbally and written. Due to the nature of the work involved you will need to work with discretion and ensure privacy is always respected. You will make use of the available technology to support you in your role. 

The post would suit an extremely organised individual with excellent data quality and customer service skills.

The successful candidate must be able to travel on occasions, as meetings and training are held in different sites across the County.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information regarding this role, please contact:

Caroline Mill on 03000 416481 or 07970 267625 or email caroline.mill@kent.gov.uk 

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

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