Business Support Assistant

Role Responsibility

Are you an organised, friendly, and proactive individual who thrives in a busy environment? We’re looking for a dedicated Business Support Assistant to join our Family Time Service in Canterbury.

In this vital role, you’ll be the welcoming face of our service—supporting reception duties, managing room bookings, and providing essential administrative support to ensure smooth day-to-day operations. You’ll be working closely with families, professionals, and colleagues, helping to maintain a safe, efficient, and compassionate environment for all.

What you’ll be doing:

• Greeting and assisting visitors, families, and professionals at our Cow Lane site.
• Handling phone and email enquiries with professionalism and care.
• Maintaining accurate records and supporting data entry on internal systems.
• Managing room bookings and ensuring spaces are prepared for use.
• Supporting the team with general administrative tasks and contributing to a positive team culture.

What we’re looking for:

• Strong interpersonal and communication skills.
• Confidence using Microsoft Office and internal systems.
• A team player with the ability to work independently and prioritise tasks.
• A commitment to confidentiality, safeguarding, and excellent customer service.

In return we can offer you:

• 28 days annual leave + bank holidays
• Generous contributory pension scheme
• Training and an ongoing plan for development

Please note applications are reviewed on a continual basis. We reserve the right to close this vacancy prior to the published closing date should we receive suitable applications. Early applications are encouraged.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Please note: This is an in-person role based at Cow Lane, Wincheap, Canterbury. Due to the front-facing nature of the position and reception responsibilities, hybrid or remote working is not considered for this post.

Contact Details

For more information about this role, please contact: 

Kate.O'Donnell@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.