Senior Business Officer - Highways and Transportation

Role Responsibility

We have an opportunity in Highways & Transportation for a Senior Business Officer at Invicta House, Maidstone. 

You will be part of a small team and provide the day to day supporting role to 3 Business Officers who deliver a comprehensive and high-quality customer service response for our VIP enquiries including priority enquiries (from the Council Leader and Cabinet Member), Freedom of Information requests, customer complaints, Petitions and enquiries from the Police.  The team is managed by our Business Team Leader who has overall responsibility for the VIP service.

We are looking for someone who thrives in supporting and developing junior staff and delivering great customer service.  You will have solid interpersonal and organisational skills, a flexible approach to your work, sound knowledge of Microsoft Office and other computer applications and have excellent keyboard skills.

If you can prioritise and organise your own workload, want to grow your line management skills, can work to tight deadlines, are methodical in your approach and have customer focus at the heart of all you do, then this is the post for you.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For more information about the role, please contact Simon Maloney (Business Team Leader) at simon.maloney@kent.gov.uk or by calling 03000 410262

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.