Records Management Service - Customer Support Assistant

Role Responsibility

An opportunity has arisen within the Records Management Service for a Fixed Term Customer Support Assistant working 22.2 hours per week Wednesday, Thursday and Friday for 6 months.

You will support teams from across Kent County Council (KCC) to access and archive KCC’s modern records with duties including, but not limited to: searching for records on our records management database; ensuring the records management database is up to date and accurate; retrieving records from our external storage supplier; responding to file requests sometimes urgently; providing advice to customers on how to archive records appropriately; preparing new records for transfer to storage.

The team is made up of 2 members of staff and is managed by Libraries, Registration and Archives Business Support Service Manager. The team works closely with KCC’s Records Manager and Information, Resilience and Transparency Team as well teams from across all areas of KCC but predominantly children and adult’s social care.

You will have the ability to work on your own as well as within a team, working with minimal supervision you will be able to prioritise your workload to meet deadlines, have good interpersonal skills, be able to communicate with and support wider KCC teams and problem solve issues.

Many of the modern records KCC hold are confidential and sensitive, you will have an awareness and appreciation of basic data protection and information governance principles as well as good attention to detail and be competent in the use of Microsoft Office and databases.

We politely request that all applicants state their interest, skills and experience for this role (relevant to the job description) in the ‘Reason for Applying’ section of their online application form.

Our Offer

27 days annual leave pro rata plus bank holidays increasing to 29 days after 5 years’ service.

Access to Kent Rewards, offering local and national discounts and other employee benefits.

Access to a generous Local Government Pension Scheme.

On the job training and regular supervision with your line manger.

Part of a friendly and supportive team.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Interviews will be held at our Quarrywood warehouse in Aylesford on Wednesday 27^th November 2024.

Contact Details

For more information on this role please contact :
Kelly Neath at kelly.neath@kent.gov.uk or telephone 03000 422963

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.