Mail Room Operative

Role Responsibility

Responsible for processing incoming and outgoing mail within KCC operational office estate. Ensuring the timely and accurate distribution of mail and packages to the appropriate KCC department.

1. Provide a professional customer service for all office related mail requirements, receive incoming and outgoing mail and packages, sorting them according to their destination or recipient, ensuring they are distributed to the appropriate individuals or departments within the organisation or sent via Royal Mail externally.

2. Assist with enquiries providing guidance on mailing procedures or options for staff members taking appropriate actions, as required, to resolve the enquiries.

3.Maintain KCC’s postal service by recording mail to ensure easy identification of all mail, following secure and confidential procedures ensuring all mail can be tracked to prevent losses.

4. Responsible for adhering to organisational policies and procedures related to mail handling, security, and confidentiality. This involves handling sensitive or confidential mail appropriately and maintaining the security of the mailroom area.

5.Responsible for the organisation of incoming and outgoing post and parcels, ensuring the outgoing post is correctly franked with postal rates and weight options provides the best value for KCC.

6. Support operational effectiveness of specialist postal services across the estate ensuring all post is dealt with in a timely manner.

7. Responsible for displaying customer focused, professional and empathetic behaviour. Provide excellent service, ensuring delivery is high quality and puts the customer at the heart of every aspect of the work in fulfilling customer expectations.

8. Responsible for innovation identifying opportunities to plan new interventions, proactively embracing new ways of working. Consistently looking at the current way of working to see how this can be improved.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information please contact - Nicola Overton

Nicola.overton@kent.gov.uk

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.