Senior Business Support Lead

Role Responsibility

Are you organised, proactive and motivated, with a passion for supporting services that make a real difference to people’s lives?

Kent Enablement at Home (KEaH) supports adults across Kent to regain independence, confidence and daily living skills following illness, hospital admission or changes in circumstances.

We are looking for an experienced and motivated Senior Business Support Lead to join our team, with a key focus on supporting our extended hours service (06:30 – 22:00).

This is a pivotal role ensuring consistent, high-quality business support during out-of-hours periods, helping maintain service continuity across Kent Enablement at Home. You will provide leadership, coordination and oversight of business support functions, working closely with senior managers and operational teams to ensure resources are effectively aligned to demand.

Key Responsibilities

• Lead and supervise Business Support staff, promoting development, resilience and high performance
• Support service delivery across extended hours, providing continuity and escalation support outside core hours
• Act as a key point of contact for business processes, queries and operational issues
• Contribute to workforce planning to ensure effective cover across early mornings, evenings and peak demand periods
• Oversee data collection, reporting and analysis to support decision-making and service improvement
• Work collaboratively with internal and external stakeholders to enhance service delivery
• Lead or contribute to improvement initiatives, projects and business change activity
• Support statutory processes (e.g. complaints, FOIs, SARs), ensuring compliance and timely responses

About You

We are looking for someone who:

• Has experience in line management and leading teams
• Thrives in a fast-paced environment with competing priorities
• Has strong organisational, communication and problem-solving skills
• Can work flexibly across extended hours to meet service needs
• Has experience of data analysis, reporting and service improvement
• Demonstrates resilience and sound decision-making under pressure
• Is committed to collaborative working and continuous improvement

Proven experience in business support, administration or a care-related environment however, full training and support will be provided.

Why Join Kent Enablement at Home?

• Be part of a valued Adult Social Care service supporting independence and wellbeing
• Join a friendly, supportive and collaborative Business Support team
• Make a visible difference to service delivery and outcomes
• Develop your skills and experience within Adult Social Care
• Take on a key leadership role influencing service improvement
• Access opportunities to lead projects and support innovation
• Benefit from flexible working arrangements and a competitive employee package

Additional Information

This role supports service delivery across core and extended hours (06:30 – 22:00)

You will work as part of a flexible rota, with a focus on out-of-hours support, including early mornings, evenings and weekends

Kent Enablement at Home operates 7 days a week, 06:00 – 22:00

This role is considered a customer-facing position

Working patterns and contractual hours will be discussed at interview, in line with service requirements and office base

Appointment is subject to the usual pre-employment checks

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For more information please contact Rebekka Randall: 

Rebekka.Randall@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.