Income Recovery Visiting Officer

Role Responsibility

We have an exciting opportunity to join our Financial Assessment & Income function. The position of Income Recovery Visting Officer is based in Maidstone however, we undertake hybrid working, meaning that we work from home and the office, depending on business needs. The position available is permanent, full time (37 hours per week).

Acting in a senior position within the Income Recovery team, you will use your excellent knowledge and technical experience to improve the recovery of income and reduce debt owed to the authority. Adopting a pro-active approach, whilst imparting knowledge and assisting officers within the Income Recovery teams, you will help develop and shape the recovery process.

You must be positive, engaging, adaptable to change, and possess excellent organisational, numeracy and communication skills. You will be able to demonstrate compassion and knowledge when working with debtors during face-to-face visits, ensuring that recovery is efficient, informative, and successful.

This role requires the regular completion of face-to-face visits around Kent, the successful candidate must therefore be able to travel regularly as required by the business.

If you are flexible, adaptable, can work under pressure, hold all the necessary skills, experience, and knowledge, and are prepared to go the extra mile, then this is an excellent opportunity for you to work within a dynamic and developing environment.

We politely request that all applicants state their interest, skills, and experience for one of these roles (relevant to the job description) in the ‘Reason for Application’ section of their online application form.

As an employee of Kent County Council, you will receive excellent benefits, including a generous annual leave package and membership of the pension scheme.  Full training and support will be provided and there will be opportunities for career progression, including support to gain relevant qualifications.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

These posts are considered by KCC to be customer-facing positions. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information on this role please contact Peter Carey, 03000 410874, Peter.Carey@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.