Digital Content Officer

Role Responsibility

We are looking for a talented and organised digital content assistant to help us communicate the moments that matter to KCC, our staff and the public, as well as information about council services, initiatives and plans that are clearly understood and accessible.

This exciting role is part of the busy council communications team who use innovative ways to explain the work of the council and help people access services as well as take action themselves. It is a fixed term role for 12 months.

The ideal candidate will be confident in working in a fast-paced high-profile environment and will have experience of a range of online communication tasks including writing and editing content and publishing information using web content management systems.

We are looking for someone who is organised, proactive, can build strong relationships and project-manage digital projects from initial brief through to delivery. As a key member of the team the successful candidate will be expected to play a part in all aspects of our communications work.

There are 4 key accountabilities:

1. Provide web publishing support for the KCC website and other channels, which involves working with a wide range colleagues across all KCC services, ranging from libraries, social care and public health, to highways, waste, HR, policy and transport as well as your colleagues in the communications team. You will be juggling multiple requests at any one time and will need to plan, create and publish high-quality web content. This includes making that content is concise, tailored for their audience and meet editorial standards.
2. Manage digital projects, getting the brief from service colleagues and helping to plan and produce end-to-end content designed to engage audiences and encourage them to take action.
3. Be the first point of contact for digital requests, which involves managing the team inbox, answering or managing requests directly where appropriate or assigning these to colleagues.
4. Daily monitoring of customer feedback left via the website and the contact centre, reporting urgent issues to be dealt with by services, responding to customers and making changes to the website (in consultation with services) to solve customer difficulties.

Contact Details

Tracey Gleeson - tracey.gleeson@kent.gov.uk

About the Company

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.