Customer Feedback Advisor

Role Responsibility

We are looking for four Customer Feedback Advisors to respond to enquiries and complaints relating to Growth, Environment and Transportation.

You will be working as part of a feedback team in a fast-paced environment, providing professional support to the organisation. The role includes managing a caseload of complaints and enquiries to ensure they are dealt with appropriately and consistently within defined timescales.

Excellent interpersonal and communication skills are required to liaise with managers and complainants to ensure responses meet the required standards and the procedure is appropriately followed.

These roles require attention to detail, alongside a calm and organised approach. This is an opportunity to ensure feedback from the public helps to shape how we deliver services. The work is varied - you will be expected to deal with a wide range of issues and work collaboratively with colleagues, sharing duties as required throughout the team.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For more information about the role, please call Kevin Smith on 03000 419799

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.