Customer Experience Officer - Financial Assessment and Income Unit

Role Responsibility

We are looking to recruit within our Financial Assessment and Income Unit. The position of Customer Experience Officer is based in Broadstairs however, we undertake hybrid working, meaning that we work from home and the office, depending on business needs. 

The teams working within the Financial Assessment and Income Unit are expanding and adapting to improve the response times associated with the provision of high quality advice and accurate information to both internal and external stakeholders. The successful postholder will  provide support to the Financial Assessment & Income Management Team, as well as supporting with the investigation of complaints, data breaches and Freedom of Information requests.

You must be positive, engaging, adaptable to change, and possess excellent organisational, numeracy and communication skills. You will be able to demonstrate compassion and knowledge when working with people to ensure that the customer service delivered is an excellent experience.

If you are flexible, adaptable, can work under pressure, hold all the necessary skills, experience, and knowledge, and are prepared to go the extra mile, then this is an excellent opportunity for you to work within a dynamic and developing environment.

We politely request that all applicants state their interest, skills, and experience for this role (relevant to the job description) in the ‘Reason for Application’ section of their online application form.

As an employee of Kent County Council, you will receive excellent benefits, including a generous annual leave package and membership of the pension scheme.  Full training and support will be provided and there will be opportunities for career progression, including support to gain relevant qualifications.

These posts are considered by Kent County Council to be customer-facing positions. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Interview date will be the 10th November 2023. 

Contact Details

For more information, please contact:

Lisa Bing (Customer Relationship Manager) 

03000 410687 

Leigh Gilpin (Customer Experience Team Manager) 

03000 410770

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.