Contact Assessment Officer

Role Responsibility

We are looking for 2 Contact Assessment Officers to join the ASCH Thanet and South Kent Coast Referral Service to be part of our new locality teams. The positions are available at   Cheriton House, Folkestone. Kent County Council is currently operating a hybrid working arrangement meaning that there is an element of working from home for all staff at present.

Please note that our normal working hours are Monday to Friday 8:30-5:00. We are recruiting 1 full time (37 hours pw) and 1 part time (30 hours pw) positions, please specify in your application which hours you are applying for. 

The Thanet and South Kent Coast Referral Service Team is responsible for resolving contacts made to Adult Social Care and deciding on the next pathway for the person being referred. The service is very busy due to the nature of the work undertaken and therefore you must be resilient and able to work well under pressure as well as being comfortable speaking to people by telephone and inputting information into our client database.

Contacts are received from the public, partner agencies and other organisations who are seeking advice, support, and guidance from Adult Social Care. You will need to have experience of working for Adult Social Care or a related organisation and with vulnerable adults. You will be expected to process and respond to enquiries and establish information to assist you in making a decision on the next steps for the contact. It is essential that you can communicate effectively with the public, take and record accurate information and to navigate IT systems. 

You will need to have an understanding of: Adult Safeguarding, Mental Capacity Act and Data Protection and a commitment to excellent customer service.

This is an exciting opportunity to join the Thanet and South Kent Coast Referral Service and in return, you will be part of a vibrant team, receive regular supervision from a Senior Contact Assessment Officer and will be encouraged to develop both professionally and personally and grow your knowledge base.

Our offer:

• Full induction and comprehensive professional learning and development programme
• Starting annual leave allowance of 27 days
• A minimum of 5 days training each year
• Excellent Government pension scheme

Please note that we ONLY accept fully completed application forms through this recruitment system and not email of CV's.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information on this role, please contact:

Deborah Smith deb.smith@kent.gov.uk 

or

Luke Smith Luke.Smith@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.