Contact Assessment Officer - Adults Social Care Connect Team - West Kent Area

Role Responsibility

We are looking for a Contact Assessment Officer to join the Adult Social Care Connect team, West Kent Area, which sits and works alongside our locality teams. The position is available at Worrall House - Kings Hill. Kent County Council is operating a hybrid working arrangement meaning that there will be an element of working from home for all staff going forward. Please note that our normal working hours are Monday to Friday 8:30-5:00. The post is Full Time (37 Hours), however if you wish to work Part Time Hours please state this.

The West Kent Adult Social Care Connect Team is responsible for resolving contacts made to Adult Social Care and deciding on the next pathway for the person being referred. The service is very busy due to the nature of the work undertaken and therefore you must be resilient and able to work well under pressure as well as being comfortable and confident when speaking to people by telephone and inputting information into our client database.

Contacts are received from the public, partner agencies and other organisations who are seeking advice, support, and guidance from Adult Social Care. You will need to have experience of working for Adult Social Care or a related organisation and with vulnerable adults. You will be expected to process and respond to enquiries and establish information to assist in making a decision on the next steps for the contact. It is essential that you can communicate effectively with the public, take and record accurate information and to navigate IT systems. 

You will need to have an understanding of the Care Act 2014 including Adult Safeguarding, Mental Capacity Act 2005 and the Data Protection Act 2018 and a commitment to excellent customer service.

This is an exciting opportunity to join the West Kent Adult Social Care Connect team and in return, you will be part of a vibrant team, receive regular supervision from a Senior Contact Assessment Officer and will be encouraged to develop both professionally and personally and grow your knowledge base.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Our offer:

- Full induction and comprehensive professional learning and development programme

- Starting annual leave allowance of 27 days

- A minimum of 5 days training each year

- Excellent Government pension scheme

Please note that interviews will be held at Worrall House - Kings Hill

Please note that we ONLY accept fully completed application forms through this recruitment system and not email of CV's.

Contact Details

If you have read the supporting documentation and have any questions please contact:

Sarah Gorman on 03000 410453

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.