Client Financial Services Team Manager

Role Responsibility

We are looking for the right person to join the Client Financial Services Management Team. You must possess an extensive knowledge of the Charging and Financial Assessment legislation as set out in the Care and Support Statutory Guidance and have a proven track record of managing a large team.

Our Managers must be customer focused and have the drive and personal resilience to work effectively in an environment of pressure and constant change. As someone who shares our ambition to deliver an excellent quality service, and who is prepared to take on new challenges, you will want to discover the opportunities we can offer you at Kent County Council.

Flexible and proactive, with a positive approach, you will be open to new ways of working and keen to provide excellent customer service. You will take an active role in the conception and development of ideas for improvement and demonstrate enthusiasm in every aspect of service delivery. You will lead your team to deliver excellence.

You will be expected to be a subject expert within your team and confident in representing the Client Financial Services Function in a professional manner at all levels of the organisation.

You will be pivotable in providing high quality advice and accurate information by telephone, in writing and in person. You will be working in a busy target driven Finance environment.

We are looking for the right person who shares our passion to put the customer at the heart of everything we do.

We encourage development of our staff and this role gives an opportunity for a wide scope of learning. The right behaviours and attitudes are as important to us as the skills you bring to the job.

If you want to work in a place where you can represent our values, so we achieve the best for our clients, please apply.

In order to be shortlisted for this job please demonstrate in your application how you meet the Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information regarding this role, please contact:

Michelle Vickery - 03000 410946

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.