Business Support Officer (Digital Partnership)

Role Responsibility

Help shape the future of Digital Family Services in Kent

Kent County Council is looking for a proactive and digitally-savvy Business Support Officer to join our Family Hubs team. This is a fantastic opportunity to play a key role in supporting the development and delivery of our digital offer, helping families across Kent access vital services in innovative ways.

What You'll Be Doing:

• Supporting the development of the Kent Family Hub Digital platform through user research and engagement.
• Managing and maintaining social media accounts and digital channels to ensure engaging and accessible content.
• Providing high-quality administrative support to the Service Manager, including meeting coordination, minute-taking, and action tracking.
• Assisting with recruitment, induction, data analysis, financial monitoring, and sickness absence management.
• Collaborating with digital and service delivery teams to enhance user experience and service effectiveness.
• Ensuring secure handling of sensitive information in line with data protection protocols.

What We're Looking For:

• A Level 2 qualification in Administration or equivalent experience.
• Strong administrative and financial support skills.
• Experience managing digital content and social media.
• Excellent organisational and communication skills.
• A good understanding of digital inclusion, accessibility, and safeguarding principles.
• A commitment to Kent’s values: Brave, Curious, Compassionate, Strong Together, Responsible.
• Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day is essential.

What We Offer:

• A starting salary of £25,252-£26,262
• Local Government Pension Scheme with employer-matched contributions
• 28 days paid annual leave, rising to 30 after 5 years’ service, plus bank holidays and a concessionary day at Christmas
• A range of flexible leave options including carers leave, maternity leave, personal leave, study leave, and more
• Flexible working – work from home or the office as needed, with all necessary equipment provided
• Access to Kent Rewards, offering staff discounts on a wide range of leisure products and services

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

To assist your application, please use the “How you meet the requirements” section to clearly demonstrate how you meet the criteria outlined in the job description and person specification. This is a key part of the shortlisting process and goes a long way toward securing an interview.

Contact Details

For further information, please contact:

Sam Hoare - Senior Business Support Lead West Kent

sam.hoare@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.