Business Support Officer - Brook House

Role Responsibility

Are you passionate about making a difference in people's lives? Do you thrive in fast-paced environments? Are you a master of organisation, able to juggle multiple deadlines with ease?

If so, we have an exciting opportunity for a fixed term role within Canterbury Children's Social Work Team as a Business Support Officer at Brook House, Whitstable. Our team is dedicated to safeguarding children and providing essential back-office support to frontline Social Workers. With 5 Social Work Teams supported by highly skilled and professionally resilient BSOs, you'll be joining a strong and supportive environment. With regular supervisions, team meetings and guidance available you will be supported by a Business Support Lead, who will have oversight of your tasks.

As a Business Support Officer, you'll be the backbone of our service, assisting Practitioners and Team Managers with a variety of tasks to ensure the smooth running of our operations. This role is both varied and challenging, requiring excellent organisational and communication skills, as well as previous administrative experience.

To excel in this role, you'll need to have an empathetic and caring approach, coupled with the ability to remain emotionally resilient. You'll proactively manage your workload, support the wider team, and respond to urgent requests and deadlines. As the first point of contact for the service, you'll confidently liaise with families, colleagues, and professionals within a multi-agency environment.

We're looking for someone with strong administrative experience who is comfortable handling a range of responsibilities and using various IT packages. Strong digital skills and a confidence to take minutes and liaise with our partners is essential to succeed in this role. You'll provide full confidential business support, accurately record cases on electronic systems, and support a range of meetings by organising and taking precise minutes.

This role is based at Brook House in Whitstable, and is a short walk from the Chestfield & Swalecliffe train station. There is a requirement for office presence to support this busy team. This is a fixed term position until 05 May 2026. 

In return we can offer you:

• 27 days annual leave + bank holidays
• Generous contributory pension scheme
• Training and an ongoing plan for development

Please note applications are reviewed on a continual basis. We reserve the right to close this vacancy prior to the published closing date should we receive suitable applications. Early applications are encouraged.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information regarding this role, please contact: 

Kate O'Donnell - Business Support Lead

Email: Kate.O'Donnell@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

KCC is transitioning to a new pay structure from 1st April 2025.  More details can be found here - Pay - Jobs & Careers - Kent County Council 

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.