Business Support Assistant

Role Responsibility

Family Hubs are part of Kent County Council’s offer to support children and young people, aged 0-19 (25 SEND) and their families.

Our local Family Hubs offer a broad and integrated range of early help services for families, which include midwifery, health visiting, parenting support and activities for children and young people.

We have 56 Family Hubs across Kent, where we operate alongside our partners to support local communities.

We are looking for a full time Business Support Assistant to support our Family Hubs in the Thanet area (primarily Margate, Cliftonville, Ramsgate, Birchington) in a fixed term post until 31 March 2025.

The role will have a contractual base of Margate Family Hub,but there is an expectation that you will be able to travel and work flexibly across the Thanet District to cover at our 6 other Family Hubs in Margate, Cliftonville, Ramsgate and Birchington.

We are looking for someone to support a range of busy family hubs, greeting, welcoming and signposting families.

This role is key to providing professional support to Family Hub Workers supporting children, young people and families across the District. We are looking for someone with a calm and organised approach who would like to make a positive contribution.

You will need to demonstrate excellent organisation and communication skills. You must be able to proactively manage your workload and support the wider team, whilst responding to urgent requests and deadlines.

You will be required to act confidently as the first point of contact for staff, visitors and partners in this multi-agency environment, and support the opening and closing of hubs as required.

You will be required to support Health & Safety processes and report and monitor any building faults.

We are looking for someone with administrative experience and who is confident dealing with a variety of responsibilities. You should have knowledge and experience in using a range of IT packages, including Microsoft Office and other applications.

You will be responsible for handling sensitive information, checking and recording data, as well as liaising with colleagues to arrange a variety of meetings.

The role is varied and interesting and we can offer opportunities for personal training and development within the service.

About you:

- A confident telephone manner and excellent interpersonal skills

- A flexible attitude to working across a wide geographical area

- A proficient knowledge of Microsoft Office and other IT applications

- Experience of dealing with customers

Within the ‘Reason for Application’ section of your application, please demonstrate how you meet the criteria within the person specification attached to the Job Description. 

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

The interview will consist of an interview panel and a written test.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

What we offer

- 27 days annual leave + bank holidays

- Generous contributory pension scheme

- Training and an ongoing plan for development

- Employee focused support and staff groups

- A rewarding and meaningful career

- Access to Kent Rewards, which provides discounts on many local and national brands for services and products

Contact Details

For more information about the role, location and responsibilities, please contact:

Natalie Horwood - Business Support Lead

Natalie.Horwood@kent.gov.uk

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.