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Business Support Assistant

Role Responsibility

Family Hubs are part of Kent County Council’s offer to support to children and young people, aged 0-19 (25 SEND), and their families.

Family Hubs are a place where the whole family can access advice, support and guidance.

Our local Family Hubs offer a broad and integrated range of early help services for families, which include midwifery, health visiting, parenting support and activities for children and young people.

We have 56 Family Hubs across Kent, where we operate alongside our partners to support local communities.

We are looking for a Business Support Assistant to be based in our Tunbridge Wells District.

The role will have a contractual base within the Cranbrook area but there is an expectation that you will be able to travel and work flexibly across the District to cover at other Family Hubs in the Tunbridge Wells  area.

We are looking for someone to support a range of busy family hubs, greeting, welcoming and signposting families.

This role is key to providing professional support to Family Hub Workers supporting children, young people and families across the District. We are looking for someone with a calm and organised approach who would like to make a positive contribution.

You will need to demonstrate excellent organisation and communication skills. You must be able to proactively manage your workload and support the wider team, whilst responding to urgent requests and deadlines.

You will be required to act confidently as the first point of contact for staff, visitors and partners in this multi-agency environment, and support the opening and closing of hubs as required.

You will be required to support Health & Safety processes and report and monitor any building faults.

We are looking for someone with administrative experience and who is confident dealing with a variety of responsibilities. You should have knowledge and experience in using a range of IT packages, including Microsoft Office and other applications.

You will be responsible for handling sensitive information, checking and recording data, as well as liaising with colleagues to arrange a variety of meetings.

The role is varied and interesting and we can offer opportunities for personal training and development within the service.

You will be part of a wider West Kent team offering support to colleagues and service users from 8:30am to 16:30pm Monday to Friday.

  • A confident telephone manner and excellent interpersonal skills
  • A flexible attitude to working across a wide geographical area
  • A proficient knowledge of Microsoft Office and other IT applications
  • Experience of dealing with customers

Within the ‘Reason for Application’ section of your application, please demonstrate how you meet the criteria within the person specification attached to the Job Description. 

In return we can offer you:

  • 27 days annual leave + bank holidays
  • Generous contributory pension scheme
  • Training and an ongoing plan for development
  • Employee focused support and staff groups
  • A rewarding and meaningful career
  • Access to Kent Rewards, which provides discounts on many local and national brands for services and products.  

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

The interview will consist of an interview panel and a written test

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.

Contact Details

If you would like further information about the role, location and responsibilities, please contact

Holly Burns - Business Support Lead

03000 414591


About the Company

Work that works for you and us - let’s talk flexibility!


KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.


Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.


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