Business Support Assistant - Folkestone and Hythe/Dover Support (Family Hub)

Role Responsibility

Family Hubs are part of Kent County Council’s offer to support to children and young people, aged 0-19 (25 SEND), and their families.

Our local Family Hubs offer a broad and integrated range of early help services for families, which include midwifery, health visiting, parenting support and activities for children and young people.

We have 56 Family Hubs across Kent, where we operate alongside our partners to support local communities.

We are looking for a Business Support Assistant to support Family Hubs within the Folkestone & Hythe and Dover districts. If you enjoy travelling and working in a variety of settings then this is the role for you.

We are looking for someone who is versatile and able to work flexibility across the two neighbouring areas in a timely manner.

This is a unique role that has been developed to support cover within our local districts, often at short notice, to cover leave and absence. There will be occasions when travel is not required and you will work in your contractual base but this role has been created to cover multiple locations.

There is an expectation that you will be available to travel and work flexibly across the localities to cover at other Family Hubs.

Mileage will be reimbursed at 45p per mile to cover travel from your contractual base, which will be Cheriton Family Hub, Folkestone.

Similar to our other Business Support Assistant roles your role will be to support a range of busy family hubs, greeting, welcoming and signposting families.

This is a unique and varied role and will allow you to work with a variety of different visitors, teams and professionals.

This role is key to providing professional support to Family Hub Workers supporting children, young people and families across the Districts. We are looking for someone with a calm and organised approach who would like to make a positive contribution.

You will need to demonstrate excellent organisation and communication skills. You must be able to proactively manage your workload and support the wider team, whilst responding to urgent requests and deadlines.

You will be required to act confidently as the first point of contact for staff, visitors and partners in this multi-agency environment, and support the opening and closing of hubs as required.

You will be required to support Health & Safety processes and report and monitor any building faults.

We are looking for someone with administrative experience and who is confident dealing with a variety of responsibilities. You should have knowledge and experience in using a range of IT packages, including Microsoft Office and other applications.

You will be responsible for handling sensitive information, checking and recording data, as well as liaising with colleagues to arrange a variety of meetings.

About you:

• A confident telephone manner and excellent interpersonal skills
• A flexible attitude to working across a wide geographical area
• A proficient knowledge of Microsoft Office and other IT applications
• Experience of dealing with customers

About your application:

Within the ‘Reason for Application’ section of your application, please demonstrate how you meet the criteria within the person specification attached to the Job Description. 

What we offer:

In return we can offer you:

• 27 days annual leave + bank holidays
• Generous contributory pension scheme
• Training and an ongoing plan for development
• Employee focused support and staff groups
• A rewarding and meaningful career
• Access to Kent Rewards, which provides discounts on many local and national brands for services and products.  

Further information:

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

The interview will consist of an interview panel and a written test.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Ability to travel across a wide geographical area in a timely and flexible manner at various times of the day is essential.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Contact Details

If you would like information about the role, location and responsibilities, please contact:

Katrina Illsley - Business Support Lead

Email: Katrina.Illsley@kent.gov.uk

Telephone: 03000 411359

Rosemary Blomfield Business Support Lead

Email: rosemary.blomfield@kent.gov.uk

Telephone: 03000 416443

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.