Arranging Support Administration Officer

Role Responsibility

A vacancy has arisen within the Arranging Support Hospital Discharge Team. The Hospital Team are responsible for coordinating and managing services for people moving out of hospital covering both residential and nursing placements and community services.  

You will be required to offer administrative support; this will include using a client system data base, communicating with providers and the people we support or their representatives either by phone, letter, or email. You will track placements, generate purchase orders and ensure providers have been paid.

We are looking for someone with an understanding of the needs of vulnerable adults, good IT and office skills, attention to detail and have the ability to organise work and work to deadlines. You will also need excellent communication skills, be able to work as part of a busy team as well as working at home independently. 

We are currently working mainly from home but the post holder would be required to work in the office on occasion through the week with other members of the administration team due to tasks required of the role and at other times with the full team. 

This role is to provide an administrative support service to the Arranging Support Hospital Discharge Team who are responsible for arranging services for vulnerable adults. You will be responsible for assisting in the smooth running of the service, working in partnership with Locality Teams and Health.   You will be acting as the main point of contact for the team, working the mail box, investigating complex queries and simple complaints, assessing the nature of telephone calls, referring them to the appropriate person without referral to the line manager where possible; ensure that staff, individuals and anyone who contacts the team are dealt with efficiently and consistently.  You will be triaging referrals and allocating work appropriately, accurately updating trackers and updating individual information as required on relevant systems.

We offer full training, support, and regular supervision.

This post is for a 1 year contract. 

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. 

Contact Details

For more information about this role please contact:

Jackie McArthur  Arranging Support Hospital Discharge Team Manager    03000 415407 / 07850 715717

About the Company

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KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.