Administration Officer - Front Door Service

Role Responsibility

Here at the Front Door Service, for KCC Integrated Children’s Services, we receive and respond to all requests for support at an intensive level or above, ensuring that these are passed on to the most appropriate service for ongoing support and intervention.

We are currently looking for a full time, permanent Administration Officer to join our busy and fast-paced team.

The Business Support Team provides a comprehensive level of support to integrated teams of Senior Social Workers, Team Managers and Front Door Officers. We are looking for someone who possesses excellent IT and problem-solving skills and is confident in dealing with professionals and members of the public on the telephone.  You will be required to deal with highly sensitive and confidential information.

This is a busy, fast paced service to work for and applicants will need to demonstrate resilience and problem solving skills, along with quick thinking and sound professional judgement when making decisions, all whilst remaining calm.

The Offer:

- A starting salary of £24,040 with performance related pay increases

- Option to enrol in the Local Government Pension scheme 

- 27 days paid annual leave per year (rising to 29 after 5 years' service) + bank holidays + a concessionary day

- Flexible working – currently two days working in our office at Kroner House and three days at home (subject to change) and we’ll provide you with the kit needed to work remotely

- Staff discounts on a range of leisure products and services through our Kent Rewards programme

- Access to a range of KCC staff groups providing support and development opportunities to staff across our diverse workforce

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For more information on the role, please contact Amie Tobitt - 03000 417974

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.