Visitor Experience Manager

Role Responsibility

Kent Country Parks require an experienced person to manage and lead the customer services and learning services teams.  You will be responsible for a large team delivering front facing customer service - shop, front desk, events, centre duty management, as well as a specialist team delivering education and learning visits and training.  You will need to have operational management experience as well as a sound understanding of the leisure and park industry as well as experience or understanding of environmental education and training accredited delivery.  If you have the drive and motivation to deliver and efficient and effective service, coupled with proven operational experience we want to hear from you.  There is a training package and agreement associated with this post. 

Interview to be held between the 15th and 17th June.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service

Contact Details

Kate Phillips; Head of Country Parks & Countryside Partnerships  kate.phillips@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.