Visitor Experience Manager

Role Responsibility

An exciting opportunity has arisen to join Kent Country Parks (KCP) as the Visitor Experience Manager. You will be based out of Country Parks including Shorne Woods Country Park, Lullingstone Country Park and Trosley with flexible working.  

There are 9 Country Parks and 3 countryside sites with over 1 million visitors per year.

We are looking for an inspiring and innovative manager.  You will provide leadership and line management to the area-based visitor services, education and events teams to ensure an enjoyable experience for all visitors to the parks, ensuring the smooth running of all visitor services functions including retail, events, team building, venue hire, birthday parties, educational visits, training and customer interaction.

We will look to continue the commercial growth of the visitor and education services through continuous monitoring, improvement, review and innovation in order to meet and exceed income requirements now and into the future.

Work closely with Ranger Services, Comms & Engagement, Catering and other staff in your areas to ensure a balanced, team approach to income generation and conservation is delivered. This will include taking a lead role in developing other new and innovative projects and services aimed at generating income whilst enhancing the countryside visitor experience. This will require gaining an in-depth understanding of visitor needs and motivations.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

 For an informal discussion or should you require any further information, please contact timothy.bell@kent.gov.uk or kate.boorman@kent.gov.uk

To apply please visit www.kent.gov.uk/jobs to complete an online application form. Job reference 

 Interviews will be held on the 11th or 12th March 2025.

Contact Details

For further information please contact: Timothy Bell, timothy.bell@kent.gov.uk, 07740 185209

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.