Transport Eligibility Assistant

Role Responsibility

Transport Eligibility Assistant required to provide administrative support to the Transport team within Fair Access. 

The Fair Access team process applications for free school transport for mainstream and SEN children resident in Kent. We currently have an opportunity for an individual to join us as a Transport Eligibility Assistant.

To be considered for this role, you should have strong knowledge of IT, excellent communication and listening skills. You must understand the importance of maintaining a high level of accuracy and confidentiality. You will need to demonstrable technical skills and have a proven record of supporting customers through complex processes.

You should also have a desire to provide excellent customer service, be self motivated, and able to demonstrate an ability to work under pressure, as consistently meeting deadlines is essential.

We are looking for a positive person, with a ‘can-do’ approach who can rise to the pressures within the Transport Eligibility team, providing a customer focused service, which exceeds their expectations.

If this describes you, then we want to hear from you. Please apply before 29 July 2022 to be considered.   

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information regarding this role, please contact:

Krystle Davies - Transport Eligibility Operations Manager

krystle.davies@kent.gov.uk 03000 412121

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.