Technical Support Assistant

Role Responsibility

This is an exciting opportunity to join Public Protection’s Business Development Team serving a diverse group of high in-demand and well-respected services. These services consist of: Trading Standards, Coroners, Intelligence, Kent Scientific Services and Community Safety.

If you would like to be part of a team supporting continuous improvement and transformation to front line services, then we would like to hear from you.

The role provides day-to-day technical support to users across Public Protection’s business systems and applications. Your main tasks will involve troubleshooting problems and carrying out regular admin duties. You will also contribute to the planning, developing and implementation of system updates and functional improvements.

You will have confidence and experience working closely with system users and be expected to liaise with third party software providers and our internal IT department as necessary to ensure that system issues are logged, processed, and resolved efficiently and effectively.

As part of the Systems and Data Team, you will be using your creativity and technical experience in a number of wider reaching projects across our services to improve workflow processes and support greater use of our Microsoft 365 and Power Platform applications.

This full-time role is offered as flexible/hybrid working with a mix of working from the office and from home. The office base will be at Invicta House, Maidstone. The post holder will be expected to travel to our Service offices across Kent on a regular basis.

As an employee of Kent County Council, we offer benefits that include: flexible working, 26 days annual leave, membership of the Local Government Pension Scheme and access to a range of local and national discounts and cashback through our Kent Rewards website.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information on the role please contact Thomas Bland – Systems & Data Manager thomas.bland@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.