Systems and Support Senior Officer - The Education People

Role Responsibility

The Role

The Education People have an exciting new opportunity for a Systems & Support Senior Officer to join their Schools Financial Services Team.

You will be responsible for developing and administering information systems and software operated by Schools Financial Services and its customers. You will provide support, assistance and advice to system users and develop and maintain procedures and guidance notes to ensure effective delivery of support to schools. You will also supervise a small team of administrators.

In return we will offer you:

25 days holiday rising to 30 for long service, plus bank holidays

Cycle to work scheme

Life assurance cover

Access to Kent Rewards

A culture of progression and development

Flexible working arrangements

Key Duties:

Operationally manage and assist with the development of the Budget Planning Software, ensuring at all times the software meets customer requirements and expected service levels.

Assist with the maintenance and development of information systems (primarily SFS’s Customer Relationship Management system and SharePoint).

Contribute to the Customer service system, by assisting with the development of a Customer Feedback system, that will assist in ensuring our customers voice is heard, that will in turn retain existing customers and inform product development to meet the needs of the customer.

Devise and deliver training to ensure Schools Financial Services staff use all systems competently and be an expert for any queries.

Contribute to the running of the Schools Financial Services administration functions; Corporate banking, training, marketing and office administration processes. Including the supervision of the Systems & Support team administrators. This includes detailed and complicated excel spreadsheet maintenance and development.

Support the delivery of all business requirement of Schools Financial Services.

What we need from you

 Experience in working with a wide range of IT systems preferably in a finance environment

Excellent IT skills including Microsoft office including Excel and web based programmes and the ability to adapt to new IT systems

Experience of working in and supervising a team

An understanding of national and local policies, financial controls and procedures

Training and developing skills

Ability to occasionally travel across county in a timely and flexible manner at various times of the day

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Contact Details

In order to apply, please click on the below link:-

Systems & Support Senior Officer - Commercial Services Group

About the Company

The Education People is owned by Kent County Council and is a one-stop shop for education services, to help you improve learning, wellbeing and children’s development. We support the full age range from early years to young adults, with over 800 products and services available specific to education needs always. Our people are here to support your people and ensure you receive a high quality product and get value for money.

Whilst this post is advertised via KCC your employment will be with The Education People.