Support Analyst

Role Responsibility

Great with people? Passionate about technology? Help us bring the two together. 

We are looking for someone who can help our Adult Social Care workforce get the very best from the digital tools and systems they use every day. 

This is a fantastic time to join us. We are on an ambitious improvement journey, rethinking how our systems, processes and digital support can make work simpler, more intuitive and more effective.

At the heart of this role is people. You will help colleagues solve problems, understand systems and build the confidence to use technology effectively. Whether you are answering a question, creating straightforward guidance, investigating an issue or helping someone navigate a new way of working, your focus will be on making digital easier.

But we don't just want to fix today's problems. We want you to help us learn from them.

You will listen to our users, identify recurring themes and frustrations, and work with colleagues to find better ways of doing things. Your insight will help us improve our training, our support offer and the experience people have when using our digital tools.

If you are naturally curious, enjoy problem-solving, communicate brilliantly and get genuine satisfaction from helping someone go from “I can't get this to work” to “I've got it!”, this could be the role for you.

You don't need to arrive knowing everything. We are looking for someone with the enthusiasm and ability to learn, the confidence to ask questions, and the determination to find answers.

Come and help us make digital tools work better for the people who rely on them, and be part of shaping the next stage of our improvement journey.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service. 

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. 

Contact Details

For further information on this role, please contact:

Claire Friend (User Support and Training Specialist) by emailing Claire.Friend@kent.gov.uk, 

or

Alexandra Pack (Strategic Manager for Systems and Provider Payments Support) by emailing Alexandra.Pack@kent.gov.uk. 

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.