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Senior Technical Support Officer

Please Note: The application deadline for this job has now passed.

Role Responsibility

Kent County Council Highways has a vital role to play in ensuring the County stays on the move by maintaining and enhancing our road networks. Reducing congestion is a key role for the KCC Street Works section, with their work designed to meet the mission statement “manage the use of Kent’s roads to help people make safe and reliable journeys”.

As the successful candidate you will provide professional senior administration support to the Street Works teams. The Senior Technical Support Officer will be primarily concerned with supporting the area coordinator, processing licences, and assisting with the production of temporary traffic orders as well as the direct line management of 2 Technical Support Officers.

The post holder will need to be confident in dealing with internal and external stakeholders. These will include the Public, Parish and District Councils, Local and County Councillors. The role also requires the update of the customer service module used by KCC.

The role of Senior Technical Support Officer not only supports the Street Works team, but also requires close working with our Term Contractors and Utilities. 

A good standard of education coupled with good IT skills are essential.

You should have a sound knowledge of all Microsoft office applications and have a high level of computer literacy. Knowledge of Street Manager would be advantageous. You will also require good interpersonal and organisational skills and have a strong customer focus. Supervisory or line management experience is desirable but not essential.

It is essential that as the team operates in a highly reactive work environment you are able to prioritise your own workload, work to tight deadlines, be methodical in your approach, use initiative and operate with minimum supervision.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

Sarah Clark 03000 417687

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

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