Senior Commissioning Support Officer

Role Responsibility

Do you want to improve outcomes for Kent adults with assessed care needs under the Care Act 2014? Can you respond quickly and handle challenging situations?

Are you able to pay attention to detail and demonstrate strong analytical, project management and interpersonal skills?

We are seeking a Senior Commissioning Support Officer within Adults and Integrated Commissioning, Adult Social Care and Health, to support mobilisation of the new contracted Homecare service, due to launch in April 2027.

You will play a key role in managing the Homecare contract, which currently provides over 55,500 commissioned hours per week to 4,498 Kent residents. You will also support high-quality, evidence-based commissioning that improves residents’ outcomes.

This permanent, full-time role is graded KSH and based in Maidstone, with hybrid working.

About the Role
This exciting new Senior Commissioning Support Officer role sits within the Council’s Commissioning Teams. Initially working to the Senior Commissioner – Homecare Contract, you will play a key part in managing the contract and supporting its implementation by collating performance indicators and applying sanctions, suspensions and market caps.

You’ll work with dedicated commissioners and colleagues across KCC,  leading projects and contract work. You’ll ensure all activity is evidence-based, delivers best value and meets the needs of Kent residents.

You will be responsible for:

• Leading effective contract management to deliver value and better service outcomes.
• Helping Commissioners manage contracts with homecare providers.
• Support the commissioning process in line with KCC’s strategic outcomes.
• Supporting service redesign to strengthen engagement and improve outcomes.
• Informing commissioning plans through research, data analysis, forecasting and data modelling.
• Developing positive relationships with a diverse range of stakeholders.

About You
  To succeed in this role, you’ll need:

• NVQ Level 4 or equivalent, or a degree-level qualification and a commitment to ongoing professional development.
• A solid understanding of the commissioning process and relevant legislation, (e.g. Public Sector, Adult Social Care and Public Health).
• Proven experience in project management, administration and working in partnership settings.
• Strong organisational, analytical, and communication skills.
• Excellent partnership skills and the ability to work in a positive, proactive and inclusive way across all stakeholder groups.
• Proficiency in Microsoft Office and excellent communication abilities.

How to apply

This opportunity is open to internal and external applicants. Please submit your application through the KCC recruitment portal. Within your application please include an explanation of why you would like the role and how your experience and skills match what’s required. Please refer to the full job description for further details. 

Closing date for applications: 27th November 2026 

Interview dates

Interviews are scheduled to take place in person during the week commencing 7th December 2026

Additional Information

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

If you are interested in this role and would like to have an informal discussion, please contact jo.harding@kent.gov.uk 

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.