Senior Business Officer
Role Responsibility
We have an exciting opportunity in Highways, Transportation and Waste for a Senior Business Officer within the Business Performance Team.
You will be part of a team that plays a key role in ensuring quality control for the VIP customer response service (including Member Enquiries from the Council Leader and Cabinet Member, Freedom of Information requests, customer complaints, petitions and enquiries from the Police) across the Division.
We are looking for someone who thrives in supporting and developing junior staff and delivering great customer service. You will have solid interpersonal and organisational skills, a flexible approach to your work, sound knowledge of Microsoft Office, especially Excel, and other computer applications, and have excellent keyboard skills. A big part of your role will be to monitor performance and prepare monthly VIP Customer Feedback reports.
If you can prioritise and organise your own workload, work to tight deadlines, are methodical in your approach, and have customer focus at the heart of all you do, then this is the post for you.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
Contact Details
For further information on this role, please contact Emma Tilbury, Business Team Leader, on 03000 410474 or email: emma.tilbury@kent.gov.uk.
About the Company
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.