SEND Feedback Officer - Special Educational Needs and Disabilities Service

Role Responsibility

An opportunity has arisen for a motivated and committed SEND Feedback Officer to join our Special Educational Needs and Disabilities (SEND) service.

In this role, you will be coordinating feedback and enquiries from service users and bringing together all of the feedback from a range of channels to support the Quality Assurance Framework.

Your role will involve working with the managers across the SEND service to respond to feedback received via all of our feedback channels, including Kent County Council’s complaints, Children’s complaints team and Local Ombudsman, drafting replies, and ensuring timely follow up. You will also be supporting investigations by quality assuring draft responses, ensuring that all feedback is dealt with appropriately, consistently and within statutory and corporate timescales.

You must have an in-depth knowledge of the SEN legislation, primarily the Children and Families Act 2014, the SEN Code of Practice and the SEND regulations.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by Kent County Council to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person.

Contact Details

For more information about the role please find contact details below:

Debbie Edmonds - SEND Quality Assurance and Practice Development Manager

Tel: 03000 412535 

E-mail: debbie.edmonds@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.