Quality Improvement and Monitoring Officer

Role Responsibility

Working within the Adults Commissioning Team, postholders will work closely with Adults Community Teams, to provide support to Commissioners to gather, maintain and analyse information, to undertake targeted quality and safeguarding activities with service providers, in accordance with an agreed prioritised framework.

Collaboratively drive quality in care and safeguarding improvements by developing and maintaining relationships with a range of internal and external stakeholders, to ensure the best outcomes are delivered to Kent residents. 

Support Commissioners to ensure compliance with the Council’s contract specifications, Care Quality Commission requirements and other legislative standards and develop, implement and review quality improvement action plans as required with service providers.

Do you want to join the Council’s brand new and innovative Quality Improvement and Monitoring Team and be part of our journey to help shape the future of this function?

Kent County Council's Adults Commissioning Team has an exciting opportunity to become a Quality Improvement and Monitoring Officer. 

The role:

This position is a cornerstone of our newly established Quality Improvement and Monitoring Team, to offer dedicated support to our service providers, Community Teams, internal and external partners.

In this pivotal role, you will work collaboratively alongside Commissioners, Community Teams and with service providers, to undertake quality in care and safeguarding activities to:

• offer support, advice and guidance
• drive and sustain quality in care
• ensure the best outcomes are achieved for people we support
• ensure best value

Key Duties:

Working as part of a fast-paced, multi-disciplinary team, this is a customer facing role and you will work with Commissioners to analyse information to support with providing oversight to the Directorate, on the quality and assurance of our service providers.

You will work alongside Commissioners and Community Teams, to provide support to a range of service providers and your focus will be to develop, implement and review quality improvement action plans alongside multi-agency partners.

You will work with Commissioners and Community Teams, to improve and reduce the number of quality in care and safeguarding concerns for people we support and help mitigate against any service provider regulatory action.

A full list of responsibilities is outlined within the job description and person specification.  We are focused on your drive, potential and aptitude for learning and will provide comprehensive induction and training for the right candidate.

What we need from you:

• Be outcome and relationship focused.
• To be able to work with a variety of stakeholders to support Commissioners in managing challenging situations and recommending resolution actions.
• To be able to support Commissioners with continuous improvement within a contract compliance, quality assurance or social care and health environment.
• To be able to undertake data analysis and present your findings to a variety of different audiences, including senior leaders.
• To be able to undertake quality and safeguarding activities across various geographical locations within Kent, in a timely and flexible manner, in accordance with the needs of the job.

If you are passionate about improving the quality of our services for the people we support, have a desire to transform the way we work and aspire to be a part of making that happen - we want to hear from you.

In return we will offer you:

• A starting salary of £26,515 per annum with annual performance related pay increases
• Option to enrol in the Local Government Pension scheme with employer matched contributions
• 27 days paid annual leave per year (rising to 29 after 5 years’ service) + bank holidays + a concessionary day
• A range of flexible leave options to help you manage your work/life balance such as Carers leave, Maternity leave, Personal Leave, Timeout/career break, Study leave, Religious observance.
• Flexible working – we’ll provide you with the kit needed to work remotely and we use working practices which can assist with maintaining your performance and productivity and help you with achieving a better work-life balance.
• Staff discounts on a range of leisure products and services through our Kent Rewards programme.
• KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information on this job role, please contact Paula Parker at paula.parker@kent.gov.uk. 

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.