Prison Library Customer Service Officer

Role Responsibility

Kent Prison Libraries provide a vital service to the Prison Community and are an opportunity to improve outcomes for prisoners and change lives.

The Prison Library Customer Service Officer role is a very interesting and broad one which will enable you to be involved in overseeing all aspects of Prison Library services. One day you could be supervising the delivery of day to day library services and line managing the team of staff, the next you could be dealing with prisoner reading groups or arranging an author talk. The individual we appoint will need to have excellent judgement, good interpersonal skills, feel comfortable meeting prisoners and supervising staff, and be able to undertake a diverse range of tasks, often simultaneously. You must therefore have a positive outlook as well as high levels of personal resilience.

35 hours per week are worked weekdays only, mainly on-site across the five Prison Library sites (base to be agreed with the successful candidate).

As a Kent County Council employee you will enjoy the following benefits:

• 26 days annual leave rising to 28 after 5 years, plus bank holidays (pro-rata for part-time staff).
• Competitive salary.
• Local Government Pension Scheme.
• Opportunities for training and professional development.
• A wide range of health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to satisfactory Prison Service Clearance.

Previous applicants need not apply. 

Interview dates: Week commencing 24th of April 2023

Contact Details

For more information on this role, please contact:

Victoria Barnett, Prison Library Development Manager

Tel: 07920 792322 or email: victoria.barnett@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.