Prison Library Customer Service Officer

Role Responsibility

A full-time Prison Libraries Customer Service Officer position has become available, working across the 5 prison libraries in Kent. Please see job description and person specification for further information about this interesting and rewarding role.

Kent Prison Libraries provide a vital service to the Prison Community and are an opportunity to improve outcomes for prisoners and change lives. 

The Prison Library Customer Service Officer role is a very interesting and broad one which will enable you to be involved in overseeing all aspects of Prison Library services. One day you could be supervising the delivery of day-to-day library services and line-managing the team of staff, the next you could be dealing with prisoner reading groups or creating a newsletter. The individual we appoint will need to have excellent judgement, good interpersonal skills, feel comfortable meeting prisoners and be able to undertake a diverse range of tasks, often simultaneously. You must therefore have a positive outlook as well as high levels of personal resilience.

37 hours per week are worked weekdays only, mainly on-site across the five Prison Library sites (base to be agreed with the successful candidate).

As a Kent County Council employee you will enjoy the following benefits:

• 28 days annual leave rising to 30 after 5 years, plus bank holidays (pro-rata for part-time staff).
• Competitive salary.
• Local Government Pension Scheme.
• Opportunities for training and professional development.
• A wide range of health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

A satisfactory full prison service security clearance will be required.

Interview dates: Week commencing 18th August 2025

Contact Details

Victoria Barnett, Prison Library Development Manager

email: victoria.barnett@kent.gov.uk

tel: 07920 792322

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.