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Priority Response Officer

Please Note: The application deadline for this job has now passed.

Role Responsibility

An exciting opportunity has arisen to join the Highways and Transportation Priority Response Team, based in the Highway Management Centre, Aylesford Depot.

The Priority Response Team aim to deliver a high standard of customer service by assessing, investigating and resolving customer enquiries relating to Highway service requests in a timely manner. The role also provides support to our Operations Team as an initial point of contact for emergencies reported via Contact Point and general customer enquiries logged via our Web form on the Kent.gov.uk website. 

You should enjoy liaising with customers and colleagues from other parts of Highways and Transportation to ensure that we provide an efficient and outstanding service.

We are looking for an enthusiastic, organised and resourceful individual who enjoys a challenge and works well under pressure.

Contact Details

For further information on this role, please contact:

Denise Sutton - 03000 413828

Kelly Lang - 03000 413804

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Salary £23,033 - £26,075 per annum
Contract type Permanent Full Time
Working Hours 37 hours per week
Location KCC Highway Depot, St Michaels Close, Aylesford, United Kingdom
Job category Transportation
Job Reference REF/TP/427/3781
Closing Date 24 December, 2021

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