Operational Support Services (OSS) Officer

Role Responsibility

An Exciting Opportunity in Adult Social Care

We are pleased to offer an exciting opportunity to join our Adult Social Care team as an Operational Support Services Officer. This role sits within the Operational Support Service, where you will manage a varied caseload and contribute as an additional worker, supporting the operational teams who hold the key worker responsibilities.

What You'll Be Doing

• Supporting operational teams with Court of Protection Referrals for people who have lost capacity
• Supporting operational teams with genealogy searches
• Protection of property, including pets. Regular visits to properties and arranging access for services on a county-wide basis.
• Co-ordinating and organising workload
• Communicating effectively with external agencies via phone and email
• Managing sensitive information in line with confidentiality and data protection procedures
• Working flexibly as part of a small team to meet tight deadlines 

What We're Looking For

We’re seeking someone who is:

• Good team player
• Able to work flexibly, independently and as part of a team
• Organised and adaptable, with strong problem-solving skills
• An enthusiastic approach and can-do attitude
• Skilled in written and verbal communication
• Knowledgeable about confidentiality and data protection

What We Offer

• A hybrid working model: a mix of home working and office-based
• Regular supervision and ongoing training
• A very supportive and friendly team environment
• Opportunities for personal and professional development

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information please contact:

Sarah Hover, Senior Case Officer - 03000 415167

Lisa Blumson, Head of Service - 03000 418017

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.