Mosaic Provider Portal Analyst

Role Responsibility

This is a 1-year fixed term position, working within the Mosaic Provider Portal Team. It is an exciting role working within Adult Social Care.

The role involves analysing suspended, unmatched disputed and over paid invoices on our client databases. This requires liaising with our care providers and customers to ensure our systems are accurate and ensure care providers are paid promptly and correctly and customers are informed of any discrepancies on their bills. This role requires excellent administration, organisational and communication skills. You will be able to deal with issues of a confidential and sensitive nature appropriately. You will be confident in communicating regularly with care providers, staff, clients, managers, and professionals, and prioritise your work.

You will have excellent IT skills as tasks include inputting, updating, modifying, and retrieving data on mutable internal systems and running reports. The ability to problem-solve is essential as there is a need to investigate and resolve payment queries.

You will be confident, flexible, able to work well within a busy team and prioritise your workload. You will be able to travel around the county in a timely manner if required.

Full induction and training will be given.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information on this role please contact:

Daniel Macer 03000 418676

Sandra Shaw 03000 417165

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.