Gateway Customer Service Advisor

Role Responsibility

Working at Ashford Gateway Plus and Tenterden Gateway

30 hours per week Monday - Thursday

Gateway offers multiple services to customers, which includes Kent County Council services supported by a range of partner services from the public and voluntary sectors.

An exciting opportunity has arisen to work part time within the Gateway Customer Service Team based at Ashford Gateway Plus, Ashford, Kent, TN23 1AS and working a minimum of 1 day a week at Tenterden Gateway, Tenterden, TN30 6HP as and when required.

This is a front-line customer services role, and you will be providing advice and guidance to a wide range of customers and assisting them to access services. You must demonstrate excellent people skills and be able to adapt your communication style to match individual’s needs. You will need good organisational skills to be able to collate and manage information to enable you to develop a knowledge base to assist customers.

The role is varied, and you must be able to work under your own initiative. You will need to be resilient and confident in dealing with a variety of enquiries and handling situations as they arise.

You will work as part of a team and alongside other departments and provide support to the Gateway Co-Ordinator in the efficient running of the Gateway.

Starting salary of £24,040 pro rate with annual performance related pay increases.

Option to enrol in the Local Government Pension scheme with employer matched contributions

27 days paid annual leave per year (rising to 29 after 5 years service) plus bank holidays and one concessionary day

Staff discounts on a range of leisure products and services through the Kent Rewards programme 

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

As part of your application, you must complete the reason for application.

Interview dates: Week commencing 3rd June 2024.

Contact Details

For more information on this role, please contact: 

Rosie Cooper - Ashford Gateway Plus and Tenterden Gateway Co-ordinator rosie.cooper@kent.gov.uk 03000 414269

About the Company

Work that works for you and us - let’s talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county’s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.