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Engagement & Support Assistant

Please Note: The application deadline for this job has now passed.

Role Responsibility

Fixed Term: 31st March 2024

We currently have some new and exciting job opportunities for Engagement & Support Assistants to join our collaborative, supportive and customer-focused programme. 

These roles are fixed-term until March 2024 and will support the Digital Inclusion & Capabilities workstream (Digital Kent) within Financial Hardship Programme, with opportunity to support other teams across the programme and potentially the organisation. 

These are newly created, flexible and impactful roles. The successful candidates will engage, inspire and motivate residents (and businesses) to be more socially and digitally included by delivering high-quality group sessions and workshops within the community, as well as supporting individuals on an individual basis.

We would also welcome applications from candidates that would prefer reduced, part-time or term-time hours, flexible start and finish times or a job share. We would be more than happy to explore what's possible for the role.

We are looking to recruit up to 3.0FTE (full-time equivalents) who will be responsible for contributing to programme objectives for their geographical area across the county. The proposed geographical areas (subject to change), based on the borough/district boundaries, are:

  • North & East Kent (Canterbury, Swale, Dartford and Gravesham)
  • South East Kent (Ashford, Folkestone & Hythe, Dover and Thanet)
  • West & Mid Kent (Maidstone, Sevenoaks, Tonbridge & Malling and Tunbridge Wells).

In addition to the three geographical positions, we are also looking to fill 2.0FTE (full time equivalent) roles that have a county-wide focus, aligned with our established projects and schemes.

As a programme, our team are working flexibly. The expectation that successful candidates will work from home with travel around their agreed geographical area, with occasional visits to our offices. 

The post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

The role is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Interviews are scheduled to take place early in January 2023.

Contact Details

For further information about this role, please contact:

Christopher Reddy, Operational Manager on 03000 410 368 by email

or Chloe Johnstone, Relationships & Inclusion Manager on 03000 423 485 or by email

To find out more about the team, please contact:

Sam Lain-Rose, Digital Lead by email

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

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