Engagement & Support Apprentice (Digital)

Role Responsibility

We currently have an exciting job opportunity for Engagement & Support Apprentice to join our collaborative, supportive and customer-focused programme. 

This apprenticeship offers you the opportunity to earn a salary and obtain a nationally recognised Level 2 or 3 qualification, whilst gaining valuable skills and experience working with the Digital Kent team (improving digital inclusion and capabilities) within the Financial Hardship Programme.

We will support the successful candidate over an 18 month placement period, to achieve a Level 2 or Level 3 qualification (options below) to enable you to develop administration skills, customer-handling skills, oral communication skills and IT skills.

• Level 3 Digital Support Technician
• Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist
• Level 3 Business Administrator

This is a flexible and impactful role. The successful candidates will engage, inspire and motivate residents (and businesses) to be more socially and digitally included by delivering high-quality group sessions and workshops within the community, as well as supporting individuals on an individual basis.

The successful candidate will be responsible for contributing to programme objectives for their geographical area across the county. The proposed geographical area broadly based on the borough/district boundaries. Although the successful candidate will be predominately covering a specified geographical area, there will be opportunities to cover other areas of Kent.

As a programme, our team are working flexibly. The expectation that successful candidates will work from home with travel around their agreed geographical area, with up to two days a week at one of our offices. 

The post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

The role is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Interviews are scheduled to take place late August 2023 or early September 2023. 

Contact Details

For further information about this role, please contact:

Chloe Johnstone, Relationships & Skills Manager on 03000 423 485 or by email Chloe.Johnstone@kent.gov.uk.

To find out more about the team, please contact:

Sam Lain-Rose, Digital Lead by email Sam.Lain-Rose@kent.gov.uk.

About the Company

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.