HR and Payroll Helpdesk Assistant

Role Responsibility

We have an opportunity for a Payroll Assistant on our HR Helpdesk, working within the HR Delivery Team, to support the delivery of our professional and high-quality service, targeting excellence in both performance and customer service.

We are looking for a highly motivated individual with excellent customer service skills, to join our dedicated team, who has previous experience of working in a Payroll and HR environment, who can support us with our ever-growing customer base. In this role, you will provide first line support to our customers via phone, email and live chat on matters relating to Recruitment, Payroll and HR, as well as the provision of our Free School Meal Service.

We pride ourselves on providing a professional integrated HR, Payroll and Recruitment service to our customers, always complying with statutory and policy obligations, and we are looking for the right candidate to join our customer facing Helpdesk Team.

You will have the support of a Customer Relationship Management system to plan and organise your workload ensuring that we deliver on our services with our agreed SLAs. You will also utilise a number of systems including Oracle and ITrent Payroll systems and TribePad Recruitment system.

This is an excellent opportunity to work in busy and fast paced environment, and gain knowledge of relevant legislation surrounding Payroll and Employment Law.

You will receive a detailed induction and training programme, a support buddy, regular one-to-one meetings with your supervisor and have an on-going development plan.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

What we can offer you:

* Minimum of 33 days holiday (inc. bank holidays)
* Generous contributory pension scheme
* Detailed induction and training programme
* People focused culture with great communication and development opportunities
* A wide range of workplace wellbeing services
* Electric Car Scheme
* Employee shopping discount scheme

Our belief that ‘everyone is a leader’ underpins our Career Pathways and recognises that everyone is an individual and will want to develop their career in their own way and at their own pace, whether that be as Managers or technical specialists within fields of expertise.

If this sounds like the role for you, we would love to hear from you!

Contact Details

For further information please contact Sam Towers - Sam.Towers@cantium.solutions